Delete your account

How to ask

Email support@daxone.app from the address you signed up with, and say which store you want removed.

We reply within three working days to confirm it is really you before anything is deleted. You can also ask from inside the app — Settings, then Account.

What is deleted

• Your login, email address and password
• Your store record, its address and settings
• Products, prices, costs and stock counts
• Invoices and the supplier documents uploaded with them
• Sales, refunds, cash drawer activity and daily book entries
• Staff names, roles and PINs
• Loyalty phone numbers and any receipt email addresses
• Your website, phone line and receptionist settings, if you had them

It is removed within 30 days of the account closing, from backups included.

What is kept, and why

Two things outlive the account, and neither can identify a shopper:

• Billing records.Invoices for what you paid DAXOne are kept as long as tax law requires. They hold the amount, the date and the business name — nothing about your shop's trade.
• Shared market prices. What a national retailer charges for a barcode is a public fact, and it is pooled across stores to save everyone looking it up. Those rows carry no store identifier and never did, so there is nothing in them to delete.

Never collected in the first place

Card numbers never reach DAXOne — they go from the reader or the shopper's phone straight to Stripe. When a cashier scans an ID for an age-restricted sale the register reads one field, the date of birth, turns it into an age, checks it and discards it about a second later. The name, address, licence number and photo are not read, and no record is kept of who was checked.